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November - 60% Weight on Resolution time
December - 70% Weight on Resolution time
January - 75% Weight on Resolution time
February - 80% Weight on Resolution time
-----Revisit if can be pushed to 90%-----


Formula Change Log:

Code has been updated to reflect weighted SLA - as of 2024-11-24 (15%) TTFR - (60%) RES - (25%) Handling
Code has been updated to reflect weighted SLA - as of 2024-12-01 (10%) TTFR - (70%) RES - (20%) Handling